Why Printers Are The Worst : Planet Money : NPR
Andrew Harr/Bloomberg via Getty Images
Andrew Harr/Bloomberg via Getty Images
DeLores Williams still remembers the day her printer stopped working. It was a Saturday, in September 2016. She walked, as she often does, to her home office to print photos of her grandkids. But when she clicked print, she didn’t hear her printer working. Finally, it did. But what came out were blobs of color.
Across the country, other people were running into similar problems. What’s more, they all had printers made by the same company, HP.
Williams called HP customer service. She spent hours with them on the phone,