You’re not invited to strategic meetings. When you make recommendations, business leaders seek second opinions from consultants, their peers, or the latest magazine article. Users insist they have to have their chosen brand of software because they’re sure your standardized apps won’t meet their needs. Meanwhile, your IT team complains about the requests they get, and wants your permission to refuse or ignore them.
It’s not a pretty picture, but all these familiar frustrations are symptoms of the same problem: Trust has broken down between IT and the business.
“The moment you have a situation where there is pressure, that’s