March 6, 2021

Personal information of thousands of KY members may have been inappropriately shared

Humana is notifying approximately 65,000 health plan members, including approximately 3,000 in Kentucky, that some…

Humana is notifying approximately 65,000 health plan members, including approximately 3,000 in Kentucky, that some of their personal information may have been inappropriately shared after an incident involving the employee of a subcontractor.According to a statement from the company Friday, one of the separate companies Humana uses to request medical records to verify data — Cotiviti — used a subcontractor to review those collected medical records.One of the employees of the subcontractors, who was authorized to access and use the data for Humana purposes, then inappropriately disclosed the information to unapproved individuals for unauthorized training purposes that took place between Oct. 12, 2020, and Dec. 16, 2020.Humana was notified about the incident on Dec. 22.According to the statement, the subcontractor disabled access to the records for the now-former employee. Cotiviti and the subcontractor also put in place measures to prevent additional unauthorized disclosure of information.Humana for its part said it worked with Cotiviti to enhance protections and secure personal information. The company is also using its own safeguards to prevent the incident from occurring again.Some of the information that may have been exposed includes names, birth dates, Social Security numbers, addresses, phone numbers and email addresses. Medical record numbers, treatment information and imagery may have also been exposed.Humana officials said while they don’t believe the information will be used inappropriately, they are warning health plan members and taking steps to ensure their security. The company is offering a credit watch monitoring program for those who may have been impacted.The company is also asking members to review their documents for any potentially suspicious activity. Members can also call Humana at 800-457-4708.

Humana is notifying approximately 65,000 health plan members, including approximately 3,000 in Kentucky, that some of their personal information may have been inappropriately shared after an incident involving the employee of a subcontractor.

According to a statement from the company Friday, one of the separate companies Humana uses to request medical records to verify data — Cotiviti — used a subcontractor to review those collected medical records.

One of the employees of the subcontractors, who was authorized to access and use the data for Humana purposes, then inappropriately disclosed the information to unapproved individuals for unauthorized training purposes that took place between Oct. 12, 2020, and Dec. 16, 2020.

Humana was notified about the incident on Dec. 22.

According to the statement, the subcontractor disabled access to the records for the now-former employee. Cotiviti and the subcontractor also put in place measures to prevent additional unauthorized disclosure of information.

Humana for its part said it worked with Cotiviti to enhance protections and secure personal information. The company is also using its own safeguards to prevent the incident from occurring again.

Some of the information that may have been exposed includes names, birth dates, Social Security numbers, addresses, phone numbers and email addresses. Medical record numbers, treatment information and imagery may have also been exposed.

Humana officials said while they don’t believe the information will be used inappropriately, they are warning health plan members and taking steps to ensure their security. The company is offering a credit watch monitoring program for those who may have been impacted.

The company is also asking members to review their documents for any potentially suspicious activity. Members can also call Humana at 800-457-4708.